Services we offer

Senior Response employs over 50 mature agents at our main 45-seat contact centre, just outside Birmingham. Whether taking or making calls, their inherent, worldly-wise, inter-personal skills combined with the latest telephone network-based technology and Customer Relationship Management (CRM) software, ensures maximum return from contact with our clients' customers and prospects.

Popular applications include:

• Lead generation
• Appointment-making
• Customer care and welcome calls
• Converting financial services enquiries to sales
• Event management
• Help line and membership enquiry handling
  

In a series of controlled exercises, over 50s performed significantly better than youthful counterparts when talking with older consumers as below (figures indicate range of betterment);

• Order-Taking 7-12%
• Lead-Generation 25-100%
• Research-11-22%

Why?

Because older people prefer talking to mature call centre staff, who talk the same language and empathise with their values and situations,